Frequently Asked Questions


I have paid already. Where is my key code?

After your payment is authorized by PayPal, an automatic email is sent to the email address registered at PayPal at the time of the purchase. This email comes from "info@bakno.com" and includes your key code, but sometimes it is filtered as Spam either by servers or client applications. Please check on your Spam folder first, if you don't find it there, send us an email
by filling in the contact form and we will email it again.

How do I unlock my purchased game?

If you received your key code already, run the game, click the "About" tab, enter your email and keycode, and hit the "Unlock" button. We recommend to copy/paste your credentials from the email you received instead of typing them, because they are case sensitive. Use your keyboard keys Command-C to Copy and Command-V to paste. Now we have some
graphic unlocking instructions.

My keycode is not working. What should I do?
Email and Key Code fields are case sensitive. Therefore we recommend to copy/paste your credentials from the email you received instead of typing them, because they are case sensitive. Use your keyboard keys Command-C to Copy and Command-V to paste.

I purchased the 2 licenses promotion. How do I get my second key code?
If you forgot to enter the second email address at PayPal, please send us an email with that second email address so we can generate and register your second license, and send the key code to you.

I purchased my game a few weeks ago, do I need to purchase it again to have the newest version?
No. At this moment we provide free updates to all of our games, and we want to keep this policy as gratitude to our customers. Your game includes a fast auto-update feature. Every time you run your game, if there is a newer version it will download the code changes and run the game without re-launching it. Note: This feature is not offered in our 3D games, in these games you will get notified every time a new version is available.

If I use a Mac version, can I play online against a Windows version?
Yes, both Windows and Mac OS X versions are compatible to play online for any of our games that include online capabilities (MacPool, Carambola and Domino at the moment).

What is the difference between the 1 License and 2 Licenses?
One license is needed per computer. Purchasing 2 Licenses entitles you to install the game on two different computers (Mac or Win) and play online against each other without limitations.

I have changed my computer. Do I need to purchase the game again?
No, there is no need to purchase again. Just send us an email and we will reset your registration.

Why do I have to pay for these games?
You can try any of our games for free, and you may choose to purchase the game you want to continue playing without interruptions. Your payment supports our development work. Thanks to our customers we have been able to develop more functionalities and bug fixes for them to have better games.

Can I have a LAN match between two computers I have at home or office?
Technically yes, but both computers need to have Internet connectivity. Our online gaming capability is designed to be controlled by our game servers.

Is there an option to play full screen?
No, sorry. We prefer to play and develop windowed games that seamlessly integrates with the operative system.

What exactly is the "incompatible versions" message I receive when playing online?
When we release a new version, if there is a significant improvement on the way the game is played or the way it communicates online, it is necessary to make sure the other party has the same version. Therefore, not all new versions are incompatible with previous ones. To be safe, just make sure you are running the most recent version.

How do I uninstall the game I just downloded?
Our application games are very simple to download and run, and they are 100% unintrusive to your system and information. There is no such thing as installer or uninstaller. Just click to download, double-click to run, drag to the trash to delete.

How do I uninstall the widget I just installed?
Our widget games behave as standard widgets, and to get any off your dashboard you must press F12 (to open the dashboard), and click on the lower left "+" circle, then click on the "X" circle over MacPinball. If you want to delete the widget from your computer, you will have to remove it manually, so go to the following folder: USER > LIBRARY > WIDGETS > MACPINBALL.WDGT And drag it to the trash. This folder holds all downloaded widgets for your system.


How do I play Online?
Go to the Settings Tab
Select the "Online Mode" option
Write in your nickname on the "Player 1" field
Hit enter or click the "Login" button and you will se a list of players connected
Click on the player you want to invite
Click the "Invite" button or double-click the selected player to send your invitation
Instead of inviting you can wait to get invited and accept the invitation
The game starts automatically after the invited player accepts the invitation

My question is not in this list
Please visit our forum first, if the answer is not there already please take a minute to register and post your question, we will answer as fast as we can. If you prefer not to register or share your question, you can send us an email by filling in the contact form, it will take a little more but we will answer fast also.